BBB Commitment to Online Security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Personal information is accessible only by staff and volunteers designated to handle online complaints or requests. All BBB agents and contractors with access to personal information obtained on the BBB web site are also bound to adhere to this policy.
Personal Information That BBB May Collect Online
The BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers and complaint information. The BBB may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. The BBB’s complaint form is hosted by the Council of Better Business Bureaus, which processes your complaint according to its own privacy and security policies.
The BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
How BBB May Use Personal Information Collected Online
The BBB will not use your personal information other than for the purpose for which it was submitted without your consent. We use personal information to reply to inquires, handle complaints and in program record keeping.
How Your Information May Be Shared
In order to process complaints against businesses, the BBB will transfer complaints received online to the company complained about. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper BBB, if necessary. Without submission of the requested information, the BBB will not be able to share your information and process your complaint. The BBB never sells or rents personal information.
We will also release personal information to appropriate governmental authorities under the following circumstances:
Help Us Keep Your Personal Information Accurate
- Where release is required by law (for example, a subpoena) or regulations, or is requested by a government agency conducting investigations or proceedings;
- Where our records indicate a company may be engaged in fraudulent activity or other deceptive practice that a governmental agency should be made aware of;
- Where warranted by a company’s failure to participate in the BBB’s advertising self-regulatory process; or where your communications suggest possible harm to others.
If your personal Information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at firstname.lastname@example.org. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our web site also recognizes the online site where a visitor "clicked-to-check" on the BBBOnLine seal for the BBBOnLine program participant, but we cannot identify the visitor or the visitor’s address. Site information is used to confirm participation in the BBBOnLine program, and may be used to advise participants of the numbers of visitiors who come to our BBBOnLine site from their sites. No personal information is collected.